REFUND POLICY

PAYMENT

Card payment or invoice
We offer safe and secure payment through Klarna, where you can choose the payment method that suits you. The sum is charged in connection with the order being delivered to you.

Prices
The prices in the store are stated in SEK (Swedish kronor) including VAT. The VAT rate can vary in our range, but is usually 25% VAT.

RETURNS

Right of withdrawal
You have a statutory 14-day right of withdrawal from the moment you have received an item that you ordered. The product must be in salable condition with unbroken, undamaged packaging. You must always contact us within 14 days via e-mail: shop@pionystudio.com

If the right of cancellation is used, the entire amount is refunded. You cannot use the right of cancellation on goods whose sealing has been broken. When using the right of withdrawal, you are responsible for the return shipping.

* The right of withdrawal does not apply to goods that are specially manufactured for you as a customer.

Complaint
Notify why you do not accept the item and state why you believe the item is faulty, send to e-mail: shop@pionystudio.com We will then send you instructions. Always report any complaints within 30 days.

Transport damage
If the accident were to occur and the goods were damaged during transport, it is important that you contact us immediately. Document, send e-mail and tell us what happened within 14 days. We help in the best way possible and our ambition is to replace the product with a similar one.

Unclaimed packages
Unclaimed package does not count as cancellation of purchase. You must always notify us within 14 days when using the right of cancellation, exchange or return. Unclaimed packages that are returned to us are returned at your expense.